Terms and Conditions

Terms and Conditions of www.yucabanas.com

Welcome to Yucabanas. It is important that you read the following terms and conditions before making any purchase from our online store. The use of the website www.yucabanas.com which provides you with access to a wide variety of concepts that include, among other information, products of the Yucabanas brand, are subject to the terms and conditions of this agreement. . www.yucabanas.com reserves the right, in its sole discretion, to change, modify, add or remove portions of these terms and conditions of use, at any time. It is the responsibility of the site user to constantly review these terms and conditions for changes. Changes are effective immediately once they are posted on the site. Using the site www.yucabanas.com the client agrees and accepts these terms of use. If you do not accept them, you must stop using this website.

Privacy Notice Statement

Yucabanas strongly believes in protecting your privacy, please read our privacy statement to inform you how Yucabanas uses your information and how it protects it.

Yucabanas recognizes that respecting user privacy on the Internet is of utmost and total importance. Next, we provide information about the privacy and data collection practices of the www.yucabanas.com


Identification information. In general, you can visit this site without revealing your identity or giving us any information about yourself. The only time www.yucabanas.com receives identification information is when you include it yourself for the purpose of:

Sign up to make a purchase.

Register to receive information related to our products and/or promotions from our online store.

In these cases, www.yucabanas.com may ask for your name, address, email, telephone number and other pertinent information to provide these services.

You can always ask us to remove your name from our mailing lists.

Use of identification information. You can visit this site without providing any identifying information. If you choose to provide us with personal information for any of the above purposes, this information is retained by www.yucabanas.com and may be used to support its relationship with you as a customer. For example, we may send you an email announcement about product updates, special offers, and other new products and services from www.yucbanas.com. However, www.yucabanas.com does not share, rent or sell its lists to other companies or institutions.

Option to exclude and update information. Should you wish to remove your name from a mailing list, or if you wish to update your information (eg change your address), you may do so at any time. Whenever you request it, Yucabanas will delete your personal information from future correspondence you send. To request that your name be removed from future mailings or to update your information, please notify hola@yucabanas.com.

Third Party Links. This site provides links to other sites. Other Internet sites and services have separate privacy and data collection practices. Once you leave this site, www.yucabanas.mcom has no control over, and no responsibility for, the privacy practices or data collection activities of other sites.

Changes to this standard. www.yucabanas.com may, from time to time, modify its privacy policy. Therefore, please visit this page periodically to be aware of any changes.

Reserved Rights

All material on the www.yucabanascom including text, designs, graphics, different files are the exclusive property of Yucabanas and the total or partial reproduction of any of these materials is prohibited.

Registered Trademarks
Yucabanas and all the names of products and services, slogans, graphics and sounds contained in this site are trademarks of Yucabanas and may not be copied, imitated or used partially or totally without the prior written authorization of Yucabanas .

Yucabanas respects everyone's intellectual property, therefore our users are encouraged to do the same. Yucabanas may, in appropriate circumstances and at its discretion, limit access to its site and/or remove the account of any user who infringes the intellectual property rights of others.

Registrations, accounts, passwords and security.

Yucabanas (Grupo Ailor SA de CV) will use the information provided by the consumer in a confidential manner, so it will not be able to disseminate it or transmit it to other providers outside the transaction, unless expressly authorized by the consumer or at the request of a competent authority. .

The services offered on or through the site may require you to open an account (including a www.yucabanas.com ID and password). You are entirely responsible for maintaining the secrecy of your account information, including your password, for any and all activity that occurs under your account. You agree to notify www.yucabanas.com immediately of any unauthorized use of your account or password, or any other breach of security. However, you may be held liable for losses incurred by www.yucabanas.com or any other user of or visitor to the site due to someone else using your www.yucabanas.com ID, password or account.

www.yucabanas.com will ask you to register data through the website that will help speed up the operation of the sheets/pages in www.yucabanas.com. The data that you must enter must be completely true, if you enter any erroneous data, www.yucbanas.com reserves the right to delete the account registered with those data and prohibit the registration of said person identified by email, name or any another that www.yucabanas.com deems appropriate.

Shipping and delivery times

The shipment of the products will be made through a parcel or private courier to your home and/or an office of said parcel or courier, the delivery time will be according to the one chosen at the time of making your purchase. Once your payment has been confirmed and accepted, you accept that www.yucabanas.com may delay delivery without a definite time if the product is out of stock or an event occurs that prevents delivery on the selected days. The standard weight of each shipment is 2 KG (Two Kilograms), if your package exceeds the standard weight, you agree to pay the overweight fee that will be notified to you through the website, email or by phone.

Notifications of your purchase, shipment, delivery and others will be made through email, telephone or through the website www.yucabanas.com

Prices and Stock of Products and/or Services

www.yucabanas.com reserves the right to change the prices of the products and/or services published on the site.

www.yucabanas.com reserves the right to publish the stock of products and/or services on the site, and you accept this fact in its entirety. Yucabanas agrees to inform you if any product is out of stock or discontinued.

Cancellations, returns or exchanges

In compliance with the provisions of article 56 of the Federal Consumer Protection Law, you may cancel your purchase at any time before receiving the product, and within the first five business days after receiving it. For the above, You must send an email to hola@yucabanas.com requesting the cancellation and giving a brief explanation of why you want to cancel your purchase. In compliance with the foregoing, Yucabanas will refund to you the price paid for the product within a maximum period of 30 days, by the same means of payment. You (consumer) will have the obligation to return the product in the same conditions in which you received it and without having used it. In the event that the cancellation is made within 5 business days after receipt of the product, without exceeding 30 days, the freight and insurance costs will be borne by you (the consumer). Yucabanas will replace the product within a reasonable time, in the understanding that it is subject to factors independent of the Company (Yucabanas) such as delivery by the parcel company, availability of the product to be replaced or availability of its parts. Yucabanas reserves the right to deliver a different product, of the same value and that fulfills the same functions and characteristics as the one requested, due to its impossible repair.

For any questions or complaints, these are the data to access and have communication in Yucabanas:

- hello@yucabanas.com

- Calle 25 #201 x 18 y 20 col. Garcia Gineres. Merida Yucatan.

- Telephone: (999) 261.80.77

-By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree that this currency is stored in a session cookie in your browser (a temporary cookie that is automatically deleted when you close your browser). We do this so that the selected currency remains selected and consistent when you browse our website and prices are converted to your local currency.


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Advertising and behavioral (for the management of advertising spaces and the content of the website according to the specific profile of the user).