Frequently Asked Questions - Sandals

How to place an order?

You can make your purchase through with your credit, debit, paypal or Mercado Pago card. We also have available through whatsapp or inbox by bank transfer or debit.

What sizes do you carry? Do you handle half numbers?

Sizes from 3 to 7 in most models. We do not handle half numbers, but it is rounded up to the immediate number. For example 3.5 to 4 and 4.5 to 5.

What are the delivery times?

We send it to you in 3-5 business days and you receive it in 6-10 business days.

What are the contact details?

For questions or comments, contact the customer service line by calling or whatsapp at the number 999 261 8077 from Monday to Friday from 9:00 am to 5:00 pm.

Is shopping safe?

100%. All our orders are backed by our Benedictine seal of trust, which guarantees that if you do not feel 100% satisfied with the product, you have 7 business days after the date of receipt of the order to make a return.*

Where do you ship to?

We ship to all of Mexico.

What are the shipping costs?

Shipping costs can range from $199 pesos to $400 in already standardized ranges. However, it will depend on the particular order.

For purchases over $1,500, shipping is free.

How long does it take to receive my tracking guide?

You can receive it from 24 to 48 hours, but remember to check your inbox and SPAM as it can usually get there.